Key Features:

1. Video Training: The Hive offers tutorial videos to assist teams in getting started with the platform. These videos cover essential aspects, providing a visual guide for effective learning.

2. Agent Portal Walk-Through: The agent portal walk-through option in Hive ensures that agents can navigate through the platform seamlessly. This hands-on approach enhances their understanding of the tools and features available.

3. Google Drive Resources: Additionally, Google Drive is a valuable resource for onboarding agents. It houses a repository of handouts, scripts, and playbooks that cater to individuals ranging from new recruits to seasoned professionals.

Benefits for Agents:

• Tailored Support: The combination of video training and portal walk-throughs caters to different learning preferences, offering a personalized onboarding experience.

• Resource Accessibility: The availability of resources on Google Drive ensures that agents can access a wealth of information, facilitating continuous learning and development. In conclusion, the integration of video training, portal walk-throughs, and Google Drive resources within The Hive creates a robust onboarding ecosystem, supporting agents at every stage of their journey.